Petstock Altona North

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4.4

( 8 reviews )

Pet Services, Pet Training, Pet Stores

Closed 08:00 AM - 07:00 PM See Hours

300-330 Millers Rd, Altona North VIC 3025, Australia

+61 3939-104-55.0

Petstock Altona North is a well-established pet store located in Altona North, offering a wide range of products and services for pets and their owners. From premium pet food and accessories to grooming and training services, Petstock Altona North prides itself on providing top-quality care for all furry and feathered friends. With a team of knowledgeable and passionate staff members, the store is committed to delivering personalized advice and support to ensure the health and happiness of every pet. Whether customers are looking for the perfect toy for their playful pup or nutritional advice for their feline friend, Petstock Altona North aims to be the go-to destination for all their pet care needs. With a dedication to customer service and a love for animals, Petstock Altona North is a trusted name in the local community and beyond.

Reviews

4.4/5

8 reviews

5 stars

4 stars

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2 stars

1 stars

John dent

March 22, 2024

I went to this vet who told me my dog needed 2 operations on her legs and I should start training her to live in a crate now in preparation for after surgery, sending me the estimate, without investigating further. The explanation lacked any compassion, vet seemed over it. Since then I went to a different vet (rated 4.9 on Google with over 200 reviews) and saw 2 different doctors at the clinic. The first doctor after feeling my dogs legs said potentially one leg needed an operation, then after X-ray the second said it was not required - regular visits to altona beach to strengthen my dogs legs were instead prescribed. The explanation from the second vet clinic much more detailed and compassionate than the one I received at petstock.

Steven malone

March 22, 2024

The store is great, but do no try the vet. Appalling customer service! We were just turned away from an appointment. Got stuck in traffic, and called to say we would be late and gave the time of arrival. Was 13 minutes after appointment start time - the time I gave when I called - and was told my dog couldn't be seen. I gave the opportunity to cancel and reschedule when I called, and was told to keep coming in. Imagine my surprise! An absolute waste of an afternoon, and no apology or concern on their part. They clearly have enough customers and $$ to just turn people away for being stuck in unexpected traffic. Won't be going back. And honestly, I don't think they care at all. That's the bit you should be concerned about! Find a vet who cares, and where you are valued as a customer. It's not here.

Colleen weber

March 22, 2024

Well presented stock in a clean store. Polite, attentive staff. Reasonable prices. Everything we needed for our cat on site. Free parking out front of the shop.

Mike ploeg

March 22, 2024

Very disappointing, my visit was a free Dental examination of my dog's teeth, & quote, my dog was very scared so the lady only managed to see 1 of my dogs teeth , & instantly quoted $20000 , l walked out, as she didn't see his other teeth. I went to Mr Brady in footscray & he charged me $850 for 1 extraction & clean & polish, this lady at petstock told me my dog's nerves could be exposed & multiple teeth would need to come out . Big difference in money .l will never go there again . Just for the record .My dog's teeth are healthy. Very disappointing 😞

Tin on

March 22, 2024

Wouldn't recommend using their DIY dog washes. Both were absolutely putrid and the water was freezing. My poor pup was shivering for ages after. It's $10 for unlimited minutes, however we were charged $20 for 2 very small dogs. At a set …

Phil

March 22, 2024

Poor customer experience. After waiting in line to be served, i requested assistance to pick out a few goldfish for my kids. They said they can't. They're too busy to sell us goldfish. Not worth arguing so I left.

Kay woolbright

March 22, 2024

Had the pleasure of spending some quality time with store manager Caddie today. Firm but fair as always! Also had lots of help by the always lovely floor staff, those legends deserve a pay rise....and an AIr Conditioning Unit!!!!!

Susan mckuhen

March 22, 2024

The end of life care given to my 22.5 year old cat was extraordinary. The team showed compassion and empathy at such a difficult time for our family as we said goodbye to our gorgeous Taylor.